Our offer
The Front Office Manager is responsible for the smooth operation of the Reception department. They supervise daily Front Office operations, ensure a high standard of service, oversee guest satisfaction and manage the reception team to ensure service complies with the establishment's standards.
Manage a team of 8 people
- Supervise all front desk activities (arrivals, departures, reservations and billing)
- Ensure smooth communication with other hotel departments
- Ensure maximum customer satisfaction and reviews
- Ensure the quality of the welcome and customer experience
- Knowledge of YIELD MANAGEMENT desired
- Managing complex situations
9am-6pm / 5 days a week
Variable 38-45h per week
Automatic work on Saturdays, Sundays and public holidays
Salary: Variable £3,000-£4,000 net take-home, negotiable depending on experience
Initial contact:
Applications should be sent to direction@dhf.be and
Your profile
- Proven experience in the hotel industry
- Leadership skills, autonomy and initiative
- Excellent interpersonal skills and customer service orientation
- Ability to work under pressure and manage priorities
- Command of French and English (another language is a plus)
Do you wish to apply for an offer?
Please fill in the form below with the information mentioned, and we will get back to you as soon as possible.
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