Privacy Policy
This privacy policy defines and informs clients and website visitors about how WELLNESS RESORT DES HAUTES FAGNES, operating under the trade name «DOMAINE DES HAUTES FAGNES», hereinafter referred to as «DOMAINE DES HAUTES FAGNES», uses and protects the information provided to it. This applies, but is not limited to, when the client or visitor uses the services and products offered by DOMAINE DES HAUTES FAGNES or this website, accessible via the DHF.be link. For ease of reference, both the client and the visitor of this website are referred to as «the client» in this privacy policy.
This privacy policy may be modified or supplemented at any time by DOMAINE DES HAUTES FAGNES, particularly to comply with any legislative, regulatory, jurisprudential or technological developments. In such a case, the date of its update will be clearly identified at the top of this policy. These modifications shall bind the client as soon as they are posted online. The client is therefore invited to consult this privacy policy regularly, as well as the rules regarding the use of cookies, in order to be aware of any changes.
I. PERSONAL DATA
Generally speaking, it is possible to visit the site without providing any personal information. In any event, the client is not required in any way to transmit this information to DOMAINE DES HAUTES FAGNES. However, in certain situations where information is not provided, the client may not be able to benefit from the requested services. Indeed, in order to provide the client with the services offered by DOMAINE DES HAUTES FAGNES, the latter may, in certain cases, ask you to provide your surname, first name, addresses (email and postal), hereinafter the «personal information» or «personal data». By transmitting this information, the client expressly agrees that it may be processed by DOMAINE DES HAUTES FAGNES, for the purposes indicated in point 2 below, as well as for the purposes mentioned at the time of each request.
In accordance with the General Data Protection Regulation (GDPR) of 14 April 2016, DOMAINE DES HAUTES FAGNES informs you of the following:
1. IDENTITY OF THE DATA CONTROLLER
The data controller is WELLNESS RESORT DES HAUTES FAGNES – Registered with the Crossroads Bank for Enterprises under number 0820.469.748, managed by PAULINE PETTA, E-mail. info@dhf.be The data controller ensures the accuracy and relevance of the personal data collected and processed. In addition to the above, they ensure that it complies with the applicable regulations and this privacy policy.
2. PURPOSES OF PROCESSING
DOMAINE DES HAUTES FAGNES may process personal information submitted for the following purposes:
- provide the information or services requested by the client and tailored to them, and more particularly:
- the processing and provision of responses to requests made via the contact form on the DOMAINE DES HAUTES FAGNES website,
- website visit statistics for DOMAINE DES HAUTES FAGNES ,
- The presentation of services and products offered and provided by DOMAINE DES HAUTES FAGNES.
- Gathering information to enable DOMAINE DES HAUTES FAGNES to improve its website, products and services (including through cookies); ;
- To allow the client to access DOMAINE DES HAUTES FAGNES services in the best possible conditions; ;
- To manage contracts concluded between the client and DOMAINE DES HAUTES FAGNES with regard to its legal and contractual obligations.
3. RECIPIENTS
Only DOMAINE DES HAUTES FAGNES is the recipient of the personal information provided. This information, whether in individual or anonymised form, is in no way transmitted to a third party, with the exception of subcontractors, external service providers or partners to whom DOMAINE DES HAUTES FAGNES calls upon its legal or contractual obligations. Neither DOMAINE DES HAUTES FAGNES, nor any of its subcontractors, external service providers or partners, market the personal data of the site's customers and DOMAINE DES HAUTES FAGNES.
4. SHELF LIFE
Personal information is retained by DOMAINE DES HAUTES FAGNES only for the period corresponding to the purposes for which it was collected, as outlined above. In any event, unless a different retention period is imposed by a legal or contractual obligation, the data will not be retained for more than 5 years.
5. CLIENT RIGHTS
The customer benefits from the following rights, in accordance with the aforementioned European regulation:
- Right of access and communication of data The customer has the right to access and consult personal data concerning him/her, kept by DOMAINE DES HAUTES FAGNES. The customer may also find out how DOMAINE DES HAUTES FAGNES has obtained this information and to whom it has been communicated. Given the obligation of security and confidentiality in the processing of personal data which is incumbent on DOMAINE DES HAUTES FAGNES, the request for access and consultation of data made by the customer will be processed subject to proof of identity, in particular by the production of an electronic or paper copy (accompanied by a signature) of his/her identity card during the period of validity thereof. In all cases, the request is free of charge for the customer. However, DOMAINE DES HAUTES FAGNES may object to requests that are manifestly abusive (by their number or their repetitive or systematic nature, for example).
- Right to rectification of data The European regulation allows the customer to request the rectification, updating or erasure of their data which may prove to be inaccurate, erroneous, incomplete or obsolete.
- Right to object Customers have the right to object to data processing in the following two situations: – where the exercise of this right is based on legitimate grounds; or – where the exercise of this right is intended to prevent the data collected from being used for commercial prospecting purposes.
- Right to erasure The customer has the right to request and obtain the erasure of personal data held by DOMAINE DES HAUTES FAGNES. DOMAINE DES HAUTES FAGNES will comply with the customer's request if: - the personal data are no longer necessary for the purposes for which they were collected; - the data processing was based exclusively on the customer's consent and the customer withdraws their consent; - the customer objects to the processing for legitimate reasons. In any event, the erasure request may be refused by DOMAINE DES HAUTES FAGNES if the request is necessary for the establishment, exercise or defence of legal claims, or for compliance with a legal or contractual obligation incumbent upon DOMAINE DES HAUTES FAGNES.
- Right to data portability The client may request that their personal data be transmitted to a data controller identical to DOMAINE DES HAUTES FAGNES. The client may, therefore, request that DOMAINE DES HAUTES FAGNES transmit the data to them in a structured, commonly used, and machine-readable format.
- Terms of exercise of rights The aforementioned rights may be exercised by sending a letter to the address of DOMAINE DES HAUTES FAGNES or by sending an email to the following address: info@dhf.be.